The price of purchase for your item does not cover various import duties and taxes which may be charged by your local customs office when our items are shipped into your country. Such customs duty and import charges are imposed by your customs authorities and are outside of Mighty Jaxx’s control. As such, we are unable to accurately estimate and collect import duties and taxes at checkout. To get an indication of the cost to expect, you may wish to check an online calculator such as Simply Duty. Please keep in mind that these values are only estimates and may vary from the actual charges imposed.
It is the responsibility of the customer placing the order to pay any local import taxes and duties (see Mighty Jaxx’s Terms of Service). Mighty Jaxx is unable to reimburse you for any local import taxes or duties levied on your item. We communicate this clearly at checkout to all customers who may be subject to additional import fees.
Where applicable, import and customs duties will be levied when your item crosses the border and is inspected by the customs officer. A small administrative fee may also be raised by the courier to cover the additional cost of processing this charge.
If there are extra charges raised by customs or border control, you will likely have to pay them to either the courier or at the collection point. Please note that some courier services may notify you of the raised charges after the delivery has taken place.
If a package is refused due to excessive/refusal to pay import fees and duties or you remain uncontactable, you will be responsible for any return shipping fees that the carrier will charge Mighty Jaxx to return the package.
If Mighty Jaxx is unable to have the item returned due to a package refusal, no refund will be issued.
For more information, please refer to our Refused Packages FAQ here.
Occasionally, we may amend this FAQ without any prior notice. We advise our customers to review this FAQ periodically to be updated of any changes. By your continued use of our site and services, you consent to our Terms of Service and any changes that may be made from time to time.