PACKAGE REFUSAL UPON CONTACT
We do not recommend refusing the delivery of your item under any circumstances. There are processes in place for our Customer Support to assist all our customers with returns and exchanges; refusing the delivery will only prolong the time taken for your item to reach you or for us to reach a resolution.
If you are uncontactable upon delivery of your item, your item will be returned to Mighty Jaxx. Please contact or reply to us at help@mightyjaxx.com within 30 days to request for a reshipment, exchange, or refund of your item. Please note that all reshipments are subject to stock availability, and that you remain responsible for any applicable reshipment fees and import duties. Any applicable refunds will be processed less the return shipping costs and international return fees and taxes (if applicable).
Unfortunately, due to the limited nature of our collectibles, we cannot entertain any requests that are not received by us within the above stipulated time limit and no refunds will be issued.
YOUR ITEM ARRIVES DAMAGED
Please accept the item instead of refusing it, assess the damage, and contact us within 14 days. Our Customer Support will assist you with the next steps.
Please review our Returns and Exchanges FAQ here.
YOU HAD A CHANGE OF MIND
Please accept the item instead of refusing it and contact us within 14 days and our Customer Support will assist you with the next steps.
Please review our Returns and Exchanges FAQ here.
IMPORT DUTIES AND TAXES
The price of purchase for your item does not cover various import duties and taxes which may be charged by your local customs office when our items are shipped into your country. Such customs duty and import charges are imposed by your customs authorities and are outside of Mighty Jaxx’s control. As such, we are unable to accurately estimate and collect import duties and taxes at checkout.
Any international deliveries that are refused by you will still be responsible for these import fees and taxes, and they will be deducted from your refund.
Please review our Duties and Taxes FAQ here.
Occasionally, we may amend this FAQ without any prior notice. We advise our customers to review this FAQ periodically to be updated of any changes. By your continued use of our site and services, you consent to our Terms of Service and any changes that may be made from time to time.