At Mighty Jaxx, we take payment security seriously and are fully committed to protecting our customers who shop online with us. To this end, we have extra precautionary measures in place to ensure that the use of the card for your order was indeed authorized by yourself.
We have implemented a process to screen all orders that were flagged as high risk by our system. You may expect to receive an email from our Customer Support to verify your payment details before we are able to proceed with the fulfilment. Please be assured that the item(s) in your order is/are safe with us and have been reserved specially for you at this point.
As part of our efforts to protect all stakeholders from fraud or other unauthorized activities, the order will be cancelled automatically by the system if we fail to receive your reply with the relevant requested information within FIVE (5) days from the first email sent to you.
Should you still wish to purchase the item(s) thereafter, please contact our Customer Support by replying to the email and we will assist you accordingly. Please note that the stocks will be subject to availability at that point in time.
Mighty Jaxx reserves the right to refuse the processing of an order due to suspected fraudulent or unauthorized activity or where the order violates Mighty Jaxx’s published policies.
For more information, please contact our Customer Support here.
Occasionally, we may amend this FAQ without any prior notice. We advise our customers to review this FAQ periodically to be updated of any changes. By your continued use of our site and services, you consent to our Terms of Service and any changes that may be made from time to time.