You are highly encouraged to open your parcels upon receipt, to check on the condition of your collectible(s). We will try our best to rectify any issues you may have if you contact us as soon as you receive and open your parcels. However, due to the limited nature of our collectibles, we may face obstacles in resolving your issue if you contact us any later.
Do note that our collectibles are often listed on our website on a pre-order basis. This means that the item that you purchase may not have been ready yet. While we strive to have our items delivered to you in a timely fashion, our collectibles are often painstakingly crafted and painted by hand, from start to end, and may take up to several months from the close of the pre-order to reach you.
ITEM DAMAGED/DEFECTIVE. WHAT DO I DO?
Our items are often individually hand-painted, assembled and made in limited runs for collectors worldwide. While we strive to ensure that our products are of the highest consistency and quality, visible joint lines are not uncommon due to the nature of our production process.
Nonetheless, should your item arrive broken or with missing pieces, please contact our Customer Support team within 14 DAYS of receiving the item and we would be more than happy to do a replacement for you.
You may contact us here.
MY BLINDBOX CHARACTER IS DEFECTIVE/BROKEN. CAN I EXCHANGE IT FOR A SIMILIAR ONE?
If the defective figure you received from Mighty Jaxx is a blind box, we will gladly replace it with another blind box. However, we cannot guarantee that you will be given the same figure you received originally as the figures in the blind boxes are random, even to us. All blind boxes are shipped at random, including the replacements.
MY PACKAGING BOX IS DAMAGED/DENTED. WHAT DO I DO?
As collectors ourselves, we understand that packaging matters.
While we strive to ensure that our products are packed safely, we are not able to guarantee mint condition packaging when the item arrives at your doorstep. Should there be major damages to the packaging, please contact us immediately and our Customer Support will assist you with the matter. Unfortunately, we will not be able to grant a replacement for your packaging if there are any slight dents, creases, or scratches.
WHAT KIND OF INFORMATION DO YOU REQUIRE?
Depending on the enquiry, we will require you to send in certain information so that our Customer Support can fully evaluate the issues:
- A detailed explanation on the issue.
- Photo(s) of the item that clearly shows the issue.
- Photo(s) of the shipping boxes your item came in.
- Photo(s) of the packaging box your item came in.
- Your Order Number.
I CHANGED MY MIND AND NO LONGER WANT THE ITEM. CAN I GET A REFUND?
We are unable to cancel and refund orders once they have been confirmed and/or received. Please only place an order (or pre-order) when you know you absolutely want the item(s). We will not be able to cancel your order should you change your mind upon checking out.
I PURCHASED MY ITEM FROM A RETAILER. CAN MIGHTY JAXX HELP ME?
Please contact your retailer directly for any assistance.
I GOT MY ITEM AS A GIFT AND IT IS DEFECTIVE/BROKEN. WHAT DO I DO?
You will need to get the original buyer to contact us within 14 DAYS of you reporting this issue. They will be required to provide us with the photos and other necessary information of the item (see above: What kind of information do you require?) on your behalf and we will work with the buyer to get the matter resolved.
IN THE EVENT OF A REFUND, WHAT IS THE PROCESS LIKE?
A refund will only be issued based on our sole discretion if:
- The item received is defective and we do not have any stocks available for a replacement or an exchange.
- The product that you placed an order for is cancelled on Mighty Jaxx’s end.
Refunds will be processed and credited back to you via the original method of payment when you first placed the order. If the credit card you used is no longer valid, please let us know before we begin the refund process. Please take note that any transaction fees charged by your bank/PayPal will not be covered by Mighty Jaxx. Should you have any enquiries about that, please contact your bank or PayPal directly.
HOW LONG WILL THE REFUND PROCESS TAKE?
Once your item is received by us, we will start the refund process immediately. Refunds are typically processed within 5-10 business days, depending on your bank/original method of payment.
CAN I REQUEST FOR A STORE CREDIT REFUND OR AN EXCHANGE TO ANOTHER ITEM INSTEAD?
Yes, you can. Please contact us within 14 DAYS of receiving your item and our Customer Service team will be able to assist you with your enquiry. Do note that:
- Store credit refunds will be processed less any original shipping fees.
- You may choose to exchange for another item. However,
- Where the item of exchange is of a higher value to the original item, a top-up in the difference in price is required
- Where the item of exchange is of a lower value to the original item, we will refund the difference in price as store credits to your Mighty Jaxx account.
Occasionally, we may amend this FAQ without any prior notice. We advise our customers to review this FAQ periodically to be updated of any changes. By your continued use of our site and services, you consent to our Terms of Service and any changes that may be made from time to time.