You are highly encouraged to open your parcels upon receipt. We will try our best to rectify any issues you may have if you contact us within 14 days of the receipt of your product. However, due to the limited nature of our collectibles, we may face obstacles in resolving your issue if you contact us any later.
Do note that our collectibles are often listed on our website on a pre-order basis. This means that the item that you purchase may not have been manufactured yet. While we strive to have our items delivered to you in a timely fashion, our collectibles are often hand-painted and assembled, and may take up to several months from the close of the pre-order to reach you.
If you are facing an extraordinarily long delay in receiving your item, we recommend that you read our Disputes and Claims FAQ here.
ITEM DAMAGED / DEFECTIVE. WHAT DO I DO?
Our items are often hand-painted and assembled and made in limited runs for collectors worldwide. While we strive to ensure that our products are of the highest consistency and quality, slight imperfections such as visible joint lines are not uncommon due to the nature of our production process. These imperfections only serve to make your collectible more unique and should not be seen as flaws.
Nonetheless, should your item arrive broken or with missing pieces, we would be more than happy to do a replacement for you at our expense.
You may contact us here.
MY PACKAGING BOX IS DAMAGED / DENTED. WHAT DO I DO?
As collectors ourselves, we understand that packaging matters.
While we strive to ensure that our products are packed safely, we are not able to guarantee mint condition packaging when the item arrives at your doorstep. Should there be major damages to the packaging, please contact us immediately and our Customer Support will assist you with the matter. Unfortunately, we will not be able to grant a replacement for your packaging if there are any slight dents, creases, or scratches.
I CHANGED MY MIND AND I NO LONGER WANT THE ITEM. CAN I GET A REFUND?
Should you have a change of mind, please contact us within 14 days of receiving your item. If you contact us within the above time window, you can return your item for a refund of the item price, less the original shipping fees paid by Mighty Jaxx to the courier to ship the order to you. You will be responsible for return shipping costs.
Unfortunately, we will not be able to entertain any requests that come in after the above stipulated time window, and no refunds will be granted.
We are also unable to cancel and refund orders once they have been confirmed. Please only place an order (or pre-order) when you know you absolutely want the item(s). We will not be able to cancel your order should you change your mind upon checking out.
HOW LONG WILL THE REFUND PROCESS TAKE?
Once your item is received by us, we will start the refund process immediately. Refunds are typically processed within 5-10 business days, depending on your bank.
CAN I REQUEST FOR A STORE CREDIT REFUND OR AN EXCHANGE TO ANOTHER ITEM INSTEAD?
Yes, you can! Please contact us within the 14-days of receiving your item and our Customer Support will be able to assist you with your enquiry. Do note that:
- Any store credit refunds will be processed less any original shipping fees.
- An exchange for another item may be possible but will depend on the price of the item.
- A top-up might be required if the item is of a higher value to the original item.
- If the item is of a lower value to the original item, we will refund the remaining as store credits to your Mighty Jaxx account.
I PURCHASED MY ITEM FROM A RETAILER. CAN MIGHTY JAXX HELP WITH THE RETURNS / REFUNDS?
Please contact your retailer directly for any assistance. If needed, the retailer will get in touch with the relevant Mighty Jaxx representative to further assist with your enquiry.
I GOT MY ITEM AS A GIFT. CAN I GET A REFUND / REPLACEMENT?
You will need to get the original buyer to contact us. They will be required to provide us with the photos and other necessary information of the item on your behalf and we will work with the buyer to get the matter resolved.
WHAT KIND OF INFORMATION DO YOU REQUIRE?
Depending on the enquiry, we will require you to send in certain information so that our Customer Support can fully evaluate the issues:
- Photo(s) that clearly shows the issue.
- Photo(s) of the shipping boxes it came in.
- Your Order Number.
Occasionally, we may amend this FAQ without any prior notice. We advise our customers to review this FAQ periodically to be updated of any changes. By your continued use of our site and services, you consent to our Terms of Service and any changes that may be made from time to time.