Last updated: 2 April 2024
The following shall apply to all customers for the products and services offered by Mighty Jaxx International Pte. Ltd., or otherwise by an entity within its group of affiliated companies (each or collectively, as the case may be, hereinafter referred to as “Mighty Jaxx”, “us”, or “our”), including but not limited to all topline and subsidiary brands such as “Mighty AllStars”.
A. RETURNS, REFUNDS AND EXCHANGES
If you have received an incorrect or factory defective item(s), you may be eligible for a return, refund, or exchange of item(s) at our sole discretion.
B. HOW TO MAKE A CLAIM FOR RETURN, REFUND OR EXCHANGE
To make a claim please contact us within FOURTEEN (14) days of your receipt of the item at help@mightyjaxx.com.
Due to the limited nature of our collectibles, we may face obstacles in resolving your issue if you contact us any later.
To process your claim, we will need the following details of the allegedly incorrect, damaged, or defective item(s):
(a) Please explain why the item(s) delivered is incorrect, or what is the damage/defect in the item(s);
(b) A photo of the incorrect item(s), or the alleged damage/defect to the item(s); and
(c) A photo of the outer box with the shipping label intact.
To be eligible for a return, your item must be unused and shipped back to us in its original condition with its original tags and/or packaging intact. Note also that customers may be liable for shipping charges, duties and taxes for returns, and that such charges are non-refundable.
We will process your claim and respond to you via email within three (3) business days upon receipt of your claim.
For more information, please refer to our Refunds, Returns and Exchanges FAQ here.
C. REFUSED AND UNDELIVERABLE SHIPMENTS
Please ensure that you have provided us with the right address prior to committing to your order. A refused shipment will be treated as a return, for which you may be liable to pay for any reshipment or disposal costs, or to have such amount deducted from any refunds, at our sole discretion. Any free shipment extended by us is limited to the initial shipment of the item. Mighty Jaxx shall not be liable for any subsequent shipment charges due to wrong information provided by the customer or for any re-delivery thereafter if the customer is unavailable to accept delivery on the first shipment.
For more information, please refer to our Refused Packages FAQ here.
D. PURCHASE FROM THIRD PARTIES
Please note that this Return Policy is only applicable to items which you have purchased directly from us through our physical or online stores. If you have any issues with a Mighty Jaxx product that you did not purchase directly from us, please contact the retailer directly that you purchased it from.
E. CANCELLATIONS
Unfortunately, we are not able to cancel orders once they have been confirmed. Please only place an order (or pre-order) when you know you absolutely want the item(s). We will not be able to cancel your order should you change your mind.
Do note that our collectibles are often listed on our website on a pre-order basis. This means that the item that you purchase may not have been manufactured yet. While we strive to have our items delivered to you in a timely fashion, our collectibles are often hand-painted and assembled, and may take several months from the close of the pre-order to reach you. If you are facing an extraordinarily long delay in receiving your item, we recommend that you read our Disputes and Claims FAQ here.
F. PRIVACY
Thank you so much for shopping at Mighty Jaxx! Any information we collect from you will be handled in accordance with our Privacy Policy. You may access, update, or change your personal information, after logging into your user account.
For more information, please refer to our Privacy Policy here.
G. CONTACTING US
You may contact us at help@mightyjaxx.com.
Occasionally, we may amend this Return Policy without any prior notice. We advise our customers to review the Return Policy periodically to be updated of any changes. By your continued use of our site and services, you consent to this Return Policy and any changes that may be made from time to time.
H. GOVERNING LAW
You agree that the terms of this Return Policy shall be governed by Singapore laws and any relevant regulations and you agree to submit to the exclusive jurisdiction of the Singapore courts.