A. RETURN AND REFUND POLICY
Goods sold are not refundable unless you received an incorrect item(s) or
any factory defective item(s). To be eligible for a return and subsequently
a refund, your item must be unused and in its original condition, with
original tags and/or packaging intact.
Please note that “incorrect item” does not include subjective reasons
such as the product not being up to your expectations and/or a change of
mind. Therefore, we cannot accept returns because you do not want the
toy anymore or that it is not in “perfect” mint condition.
If the item(s) is defective, we will accept a return on the item within
THREE (3) DAYS of product delivery. Any late response will not be
entertained. We will track the date you received your order. Delivery
charges are strictly non-refundable.
Refunds on returns are issued after the product has been received and
processed. Refunds are in the original form of payment.
B. EXCHANGE POLICY
Any defective item(s) can be exchanged for a replacement of the same
item, if you send us the request within THREE (3) days of receiving your
order. If the item is no longer available, we will issue a refund in
accordance with our Return and Refund Policy above.
C. HOW TO MAKE A CLAIM FOR RETURN & REFUND OR EXCHANGE
Please make a claim via our email within THREE (3) days of product
delivery, if you wish to return or exchange your item. We will need the
following details if the item is allegedly damaged/defective:
(a) Please explain what is damaged / defective;
(b) A photo of the defective item / damage to the item;
(c) A photo of the outer box with the shipping label intact.
We will then process your claim and respond to you via email within 14
days upon receipt of your claim.
D. REFUSED AND UNDELIVERABLE SHIPMENTS
Please ensure you have the right address prior to committing to your
order. A refused shipment will be treated as a return and any return costs
will be deducted from your refund. The shipping fee is charged only for
one time shipment. Mighty Jaxx shall not be liable for next shipment
charges due to wrong information provided by customer or re-delivery
after customer is unavailable to take delivery in the first delivery.
You will be responsible for paying for your own shipping costs for
returning your item. Shipping costs are non-refundable.
E. PURCHASE FROM THIRD PARTIES
If you need help with a Mighty Jaxx product that you did not purchase from
our online store, please contact the retailer directly that you purchased it
Unfortunately, we are not able to cancel orders. Please only place an
order (or pre-order) when you know you absolutely want the item(s). We
will not be able to cancel your order should you change your mind.
Thank you so much for shopping at Mighty Jaxx! Any information we
collect from you is for the sole purpose of processing your order and will
not be sold, exchanged, or otherwise disclosed to anyone. To access,
update, or change your personal information, log into your Mighty Jaxx
account and modify your information. For more information, please refer
H. CONTACTING US
You may contact us at email@example.com for further queries.
Occasionally, we may amend this Return Policy without any prior notice.
We advise our customers to review the Return Policy periodically to be
updated of any changes. By your continued use of our site and services,
you consent to this Return Policy and any changes that may be made from
time to time.
I. GOVERNING LAW
You agree that the terms of this Return Policy shall be governed by
Singapore laws and any relevant regulations and you agree to submit to
the exclusive jurisdiction of the Singapore courts.