Last updated: 24 September 2024
This Privacy Policy is issued by Mighty Jaxx International Pte. Ltd. (UEN: 201511542C) , a company registered in Singapore with registered office at 21 Tai Seng Drive #06-00, Singapore 535223 (“Mighty Jaxx”), and governs the collection, use and disclosure of personal data by Mighty Jaxx International Pte. Ltd., or otherwise by an entity within its group of affiliated companies, as the case may be (“Mighty Jaxx”). For the purposes of the relevant data protection law, Mighty Jaxx is the controller of your personal data and is responsible for ensuring that it is properly protected.
Help us create a better Mighty Jaxx for you.
To create a better Mighty Jaxx for you, we need your help. You can do this by providing us with various kinds of information to help us serve you better, and ultimately improve Mighty Jaxx for everyone. In the remaining portions of this document, you will find an explanation of the reasons we request certain information from you, as well as details about how we obtain and use that information.
A. INTRODUCTION
This Privacy Policy governs the personal data which we will collect from you when you access our Services in any manner stated below, and the use and disclosure by us of such personal data.
This Privacy Policy applies to personal data in our possession and/or under our control. By using our Services or otherwise interacting with us, you consent to our processing of your personal data in accordance with this Privacy Policy.
If you are under the age of 18, please seek relevant parental or guardian consent before using our Services. By using our Services, you confirm to us that you are 18 years old or over. This website is not intended for children below the age of 18 and we do not knowingly collect data relating to children.
In this Privacy Policy, “personal data” means data, whether true or not, about an individual who can be identified: (a) from that data, or (b) from that data and other information to which we have or are likely to have access. This includes your name, postal address, email address, date of birth, telephone numbers, etc. It does not include anonymised data, which is data that can no longer be associated with you. We also do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, etc.), nor do we collect any information about criminal convictions and offences.
Making sure that your personal information is secure is very important to Mighty Jaxx. We are committed to protecting and safeguarding your personal data.
B. COLLECTION OF PERSONAL DATA
We collect your personal information from a variety of sources (our “Services”) through which we provide you with goods and/or services:
I. Customer queries
In order for a customer relations representative to respond to your questions or concerns, we may require certain personal information from you such as your name, email address, PayPal name and email address and/or telephone number. We will thus collect any information contained in any correspondence between you and us. For example, if you contact us via the website, or report a problem to us by email, telephone, or post, we may keep a record of that correspondence. This information is used to answer your questions as completely and thoroughly as possible.
II. VIPs
When you create an account on our website(s), you will automatically be enrolled in applicable VIP programmes (such as Mighty Assembly). We will collect any personal data you provide to us when you register for an account with us, or subscribe to our mailing lists for the purpose of accessing our Services. This personal data might include your name, address, email address, phone number, and other information relevant to the account that you are registering for. We use the particulars you provide to ensure that you enjoy the respective VIP benefits that you are eligible for, and also keep you up to date with important announcements.
III. Your visit to our website(s)
We may also collect certain information about your visits to our website(s) and how you use it. This may include your IP address, geographical location, device information, browser type, referral source, length of visit operating system, number of page views, what you have viewed or searched for on our Site, and similar information.
This information may be collected by a third party website analytics service provider on our behalf and/or may be collected using cookies. For more information on cookies please refer to section IV below.
IV. Information that we collect automatically from your device
Cookies are small files that can be used to store information you have already provided. Cookies cannot be used to "steal" information about you or your computer system. Our websites uses cookies to remember your preferences. For example, a website may remember which page you viewed, or the items added to your cart, to make your next visit more convenient. Nevertheless, cookies can be disabled in your web browser's Internet Options. You can also find out more about Mighty Jaxx’s cookie policy here.
Our Services may also contain content and links to other sites that are operated by third parties that may also operate cookies. We do not control these third-party sites or cookies and this Privacy Policy does not apply to them. Please consult the terms and conditions and privacy policy of the relevant third party site to find out how that third party site collects and uses your information and to establish whether and for what purpose they use cookies.
V. Point of Sale
When you purchase a product from us, we require you to provide your name, postal address, email address, telephone numbers so that we are able to facilitate your purchase.
Our store is hosted on Shopify Inc. They provide us with the online e- commerce platform that allows us to sell our products and services to you.
Hence, some of your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
For more information, you may wish to read Shopify’s Terms of Service at: (https://www.shopify.com/legal/terms) and Privacy Statement (https://www.shopify.com/legal/privacy).
We will protect your personal data in our possession and/or control by making reasonable security arrangements (including, where appropriate, physical, administrative, procedural and information & communications technology measures) to prevent unauthorised or accidental access, collection, use, disclosure, copying, modification, disposal or destruction of your personal data, or other similar risks. Such arrangements include requiring our personnel to adopt appropriate access controls to the personal data.
Notwithstanding the above, please note that we do not control these third- party sites and/or platforms and this Privacy Policy does not apply to them. Please consult the terms and conditions and privacy policy of the relevant third party site to find out how that site and/or platform collects and uses your information.
VI. Payment
If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data. It is encrypted through to Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our stores and their service providers.
For more insight, you may also want to read Stripe’s Terms of Service at (https://stripe.com/en-sg/legal/ssa) and Privacy Statement (https://stripe.com/en-sg/privacy).
VII. Identity Verification
From time to time, for certain Services, we may ask you to provide information in order for us to verify the identity of the person operating the account. Such information may include your real name, address, and identification card or passport number. If you do not provide us with the information requested, we will not be able to provide you with those Services.
VIII. Other Direct Interactions
You may also choose to provide personal information to us, for example by filling in forms on our website, requesting marketing to be sent to you, entering competitions and prize draws, creating an account on our website or via a mobile app, or contributing on one of our social platforms.
C. PERSONAL DATA WE RECEIVE FROM THIRD PARTIES
We may collect personal data about you from third parties that we work closely with for the purposes of providing the Services. We may also engage third parties to operate websites on our behalf; these entities may collect personal data directly from you about your visits to our website on our behalf.
We may also obtain your personal information from retail partners when you purchase our products from them, and in such case we may receive information about the transaction.
We may also receive personal data about you from third parties where you have consented to such third party sharing your personal data with us for specific purposes. For example, we might receive personal data about you from third parties if you have indicated to that third party that you would like to hear from us, with more information about our Services.
D. USE AND DISCLOSURE OF PERSONAL DATA
By providing your personal data to us, you agree that we may collect, use and/or disclose your personal data for any or all of the following purposes:
a. to allow us to perform our obligations to you, including responding to, handling, fulfilment of orders, and processing queries, payments, requests, applications, complaints, reports, returns and refunds, and feedback from you;
b. managing your relationship with us, including, tracking your purchase records, allocating points according to your purchase records, updating you periodically about relevant promotions, features, contest(s) or new product launches, asking you to leave a review or take a survey, cancellation of orders, product recalls, and redeeming your VIP points for discount codes on our website(s)(where applicable);
c. promoting the safety, security, and integrity of our Services, including verifying your personal information, account(s) and activities, monitoring your compliance with any of our terms of service, rules, regulations and policies, and detecting, preventing and investigating suspicious or unlawful behaviour;
d. soliciting participation or contribution from you relating to our Services, unless you have opted out of being contacted for this purpose;
e. to enforce any obligations that you may owe to us, including but not limited to the collection of debts owed to us;
f. performing data analytics and updating our profiling of customer preferences so that we may be able to serve you better such as providing customised recommendations to you based on your preferences and shopping history, or otherwise improve our marketing, customer relationships and experiences;
g. complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
h. transmitting to any affiliated and/or unaffiliated third parties including our third party service providers and agents, for the aforementioned purposes;
i. transmitting to any grant funding entity, so as to comply with the terms and conditions of any grants imposed on us, where such grants are used totally or partially to allow us to perform our obligations to you;
j. to deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you, and to make suggestions and recommendations to you about products that may be of interest to you;
k. to send you updates about our Services, including newsletters, exclusive offers, promotions or information about new products. You will receive marketing communications from us if you expressly opted-in to receive them or if you have purchased goods or services from us or requested specific details about our products and you have not opted out of receiving the marketing, provided that we are permitted to do this under applicable data protection laws;
l. to enable you to partake in a prize draw, competition or complete a survey, and to process and deliver entries and rewards;
m. to engage others to provide analytics, serve targeted advertising, and perform related services for us across the web and in mobile apps;
n. any other purposes for which you have provided the information for or that you have consented to; and/or
o. any other incidental business purposes related to or in connection with the above
Further, you agree that we can share your personal data with:
i. any other selected third parties that we work with where necessary for the purposes of delivering you with the Services, to sell and deliver our products to you, or any other services that you request from us. We might also engage other third party subcontractors or service providers to help us host our website, such as Shopify Inc, as mentioned above;
ii. any other selected third party that you consent to our sharing your personal data with to deliver advertising, marketing, and campaigns, and to analyse their effectiveness, and to manage your contact and questions;
iii. third parties we use to help us run our business, e.g. email and document management providers, loyalty programme providers, CRM platform providers, e-commerce platform providers, and analytics providers that assist us in the improvement and optimisation of our site;
iv. any prospective seller or buyer of our business or assets, in the event that we decide to sell or buy any business or assets; and/or
v. any other third parties where necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
E. MANAGING YOUR PERSONAL DATA / YOUR RIGHTS
If you do not want us to continue sending any marketing materials to you, you can decide to opt-out of these types of marketing material at any time by changing the settings in your profile or by clicking the unsubscribe link at the bottom of any email we send to you. If you do opt-out of receiving marketing communications, you will still receive service-related communications that are essential for administrative and customer service purposes.
The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below. Please note that depending on the nature and scope of your request, this may adversely affect our ability to continue provide all or any part of the Services to
By providing your personal data to us, you have ensured that the data is accurate. You may, at any time, log in to your account to amend / correct any of your personal data. If you would like us to update your personal data, remove your name from our mailing list, or if you have any questions about our privacy policy or your personal information we have on record, do reach out to us in writing or via email to our Data Protection Officer at the contact details provided below.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
F. TRANSFERS OF DATA OUTSIDE OF SINGAPORE
To provide Services to you, it is sometimes necessary for us to share your personal data outside of Singapore, for example, with our service providers that are located outside of Singapore, or that transfer personal data outside of Singapore. For example, we may share your personal information to our group companies, subsidiaries or affiliates, to help us provide and promote our products to you.
We will ensure that any transfer of personal data outside of Singapore complies with data protection laws and that all personal data will be secure. As a result, when we transfer personal data outside of Singapore, we will ensure that the transfer complies with data protection laws by following one of the following steps:
a. Confirming that the recipient is located in a country which has been recognised as having an adequate level of protection for personal data;
b. Putting in place safeguards (such as approved standard contractual clauses) so that you have enforceable rights and effective legal remedies; and/or
c. Confirming that a specific exception applies under data protection law.
G. CONTACTING US
You may contact our Data Protection Officer at admin@mightyjaxx.com.
Occasionally, we may amend this Privacy Policy without any prior notice. We advise our customers to review the Privacy Policy periodically to be updated of any changes. By your continued use of this site, you consent to this Privacy Policy and any changes that may be made from time to time.
H. GOVERNING LAW
You agree that the terms of this Privacy Policy shall be governed by Singapore laws and any relevant regulations and you agree to submit to the exclusive jurisdiction of the Singapore courts.