At Mighty Jaxx, we are fully committed to protecting our customers who shop online with us and we take payment security seriously. To this end, we have extra precautionary measures in place to ensure that the use of the payment card for your order was indeed authorised.
We have implemented a process to screen all received orders that are flagged as high and medium risk by our system's fraudulent analysis. You may expect to receive a verification email to verify your purchase prior to us proceeding with any fulfilment of the order. Kindly be assured that the item(s) in your order is/are safe with us and have been reserved specially for you at this point.
As part of our efforts to protect all stakeholders from fraud or other unauthorized or illegal activities, we may reject your order if our Customer Service Department fails to receive your verification details within five (5) days from the verification email sent to you and shall proceed with the cancellation of the order.
If you still wish to purchase the item thereafter, you may kindly contact our Customer Service Department by replying to the email and we will assist you accordingly.
Mighty Jaxx reserves the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity or where the order violates Mighty Jaxx’s published policies.