Say whaaaat! The item that you've just looked at is one of many hidden treasures in our MJ Vault!
Most of the items listed are either cancelled orders by retailers, super limited past-year events-exclusives, or safety stock which we keep in case of an exchange. The good part is: all these items are IN STOCK and you'll be able to receive them in a jiffy! But it also means that they are extremely limited in quantity. While we try our best to deliver the items to you in perfect condition, we aren't in control of the delivery process.
As such, here are a few things to note:
1. No exchanges!
If a toy that you have purchased from the vault is damaged when it reaches you (damaged packaging is not counted, sorry!), please contact us immediately and we will arrange for an exchange, if we still have stock for that item.
In the case that we do not have stock, we will offer a store credit refund equal to the value of the toy excluding shipping.
2. No refunds!
Think of these pieces as our insurance pieces for each release. So any unsatisfactory items which cannot be replaced will not be refunded in cash, but you will be offered store credits instead as mentioned in point #1.
3. If it's sold out here, it's really sold out!
Sorry but if it's sold out in MJ Vault, it's seriously sold out, like we-won't-even-be-able-to-sell-one-to-Beyoncé kind of sold out. We will not be reproducing any of them so your best chance is to hunt for them from our list of retailers here.
4. Stay updated!
We don't know how long these items may stay in MJ Vault, so if you don't wanna miss out on snagging the last few pieces of a toy, subscribe to our newsletter and we'll send an email update when we throw new items into MJ Vault.
Occasionally, we may amend this FAQ without any prior notice. We advise our customers to review this FAQ periodically to be updated of any changes. By your continued use of our site and services, you consent to our Terms of Service and any changes that may be made from time to time.