Not to worry, our Customer Support team is here to help! However, before you contact us, please read through the following self-help articles as they may be of use to you.
MY PACKAGE WAS STOLEN FROM MY DOORSTEP
Please ensure you are the one accepting the delivery. If you did not accept it and are unable to find the package upon delivery, kindly get in touch with our Customer Support team. We will investigate the case and update you on the findings.
However, we do not cover the loss of stolen packages and there will be no refunds or replacements of stolen packages. If you have evidence that it was stolen, we strongly advise you to provide the evidence to our Customer Support team and lodge a police report with the police in your area.
TRACKING SHOWED THAT THE ITEM WAS DELIVERED BUT I DID NOT RECEIVE IT
If you are unable to locate your package upon delivery, please contact the courier as they may be able to provide you with additional details related to the delivery. Do also check with your family or neighbours in case they accepted the package on your behalf.
If you are still unable to locate your package, please contact our Customer Support here.
I CHANGED MY ADDRESS BUT I DID NOT INFORM MIGHTY JAXX
Please review our Change of Address FAQ here.
PARCEL WAS SHIPPED BUT I DID NOT PICK IT UP ON TIME
Please contact our Customer Support and inform us. All customers will be responsible for any return or reshipping fees if applicable and the fees are non-refundable.
Occasionally, we may amend this FAQ without any prior notice. We advise our customers to review this FAQ periodically to be updated of any changes. By your continued use of our site and services, you consent to our Terms of Service and any changes that may be made from time to time.