If your order arrives damaged, please contact us at [email protected] with images of the damaged product. We will put in a claim for your package and either issue a refund or a replacement depending on the situation. All claims must be made within 7 days from when you have received the package.
If you contact us after 7 days we will not be able to issue a refund or replacement. Products to be returned in original packaging will have to be in the same condition when received.
Kindly note that if the purchase was made from our retailers, we do not do exchange/refunds for customers that purchase from retailers directly. Please go to the retail store that you purchase from for such issues, replacements will be decided according to their terms and conditions.