All products purchased via our website or mobile app are final and there will be no refund(s) issued due to the exclusive and valuable nature of our collectibles which are born out of love and care with the artists we work with.
Our items are often hand-painted and hand-assembled, made in limited runs for collectors worldwide. Slight imperfections such as visible joint lines are common due to the very nature of the production process and do not constitute as damaged/defective.
Nonetheless, if your figure arrives broken or with missing pieces, we'll be happy to do a replacement for you.
Replacement requests may be made via email within 7 days from the day of receipt of the product.
Please include images of the damaged product in order for your request to be processed. We might request for the damaged or defective product to be destroyed before replacements can be made, this is also assessed on a case-by-case basis.
Replacement requests do not apply to damaged/imperfect packaging. While we understand that product packaging can be important to some collectors, the purpose of our packaging is to ensure that the item is safe during transit. For more details regarding damaged packaging, you may refer to the information provided in the following link: My packaging box is damaged. What should I do?
We do not accept any exchanges/returns for customers who have purchased a Mighty Jaxx item from other retailers. Please contact the respective retail store directly for such exchange/return requests. You may refer to the following link for more information: I bought your product from other retailers.