Why have you introduced this deposit scheme?
We hear you! We have Mighty Jaxx fans asking for alternative and flexible methods of payment, and we're introducing this deposit scheme so fans can reserve items with a partial upfront payment, securing their favorites before they sell out.
How does the deposit scheme work?
Simple. You pay a deposit up front to secure your piece right away, and you'll be reminded to make a manual secondary purchase for the remaining sum when your order is ready to be shipped.
Is the deposit refundable?
The deposit is non-refundable. Mighty Jaxx retains the deposit amount paid if you cancel your order or are unable to pay the remainder.
When do I need to make the payment of the remaining amount?
Upon the order's transit to our warehouse, we'll promptly send you an invoice via email. Kindly settle the invoice within one week to ensure that we can ship your order as soon as possible. Thank you for your cooperation in enabling us to deliver your order speedily.
Are there any additional fees or charges associated with the deposit scheme?
The deposit is only charged for the figure. Shipping charges (if any) will have to be paid together with the final invoice when it is sent to you. Duties and taxes are to be paid to the respective governments when the item reaches the destination.
I just placed the order, I want to cancel!
We can process the cancellation of the order, however, we are unable to return the deposit paid as it is allocated to cover the costs associated with producing the item.
I do not wish to make payment for the remainder, can I cancel the order?
While we acknowledge that circumstances can change after placing an order, we regret to inform you that the deposit amount paid cannot be refunded. This deposit is specifically allocated to cover the costs associated with producing the item.
Why am I unable to use the deposit scheme across other items?
For certain items, we do not accept deposits. To purchase such items, kindly send us an email specifying the product you wish to buy. Our friendly Customer Experience team will be delighted to assist you in placing your order.
Is there a customer support channel of inquiries related to the deposit scheme? Can I change or modify my order after paying the deposit?
Please reach out to our Customer Experience team with your respective queries and they'll be happy to assist you.
If I have an order for both in-stock items and pre-orders, can I pay a deposit for both items?
We are currently not taking deposits for certain items. Please place a separate order if you are unable to pay for the order using deposit.
How can I make the deposit payment?
Select the option for the deposit scheme on the product page. Hit "Add to Cart", then "Check Out", choose your payment method, and make the payment.
Is there a deadline for paying the remaining balance?
You'll receive a reminder to make the remaining payment upon completion of mass production. You'll then have 14 days to make the payment, or your purchase will be voided with a non-refundable deposit.
What payment methods are accepted for remaining balance?
We accept payments through PayPal, Visa and Mastercard for the remaining payment.
Will I receive any confirmation or receipt for my deposit payment?
Yes, you will receive a confirmation and receipt for your deposit payment. Once your payment is processed successfully, an email will be sent to the email address associated with your account.
How will I be notified when my order is ready to be shipped?
Once mass production is completed, we will provide an update via email.
Can a discount code be applied to the deposit?
Please note that the discount can only be applied to the remaining balance of your order, not to the initial deposit amount. When making the final payment for your order, you will have the opportunity to apply the discount.
Can I accumulate Mighty Coins with the deposit scheme?
No, you will not be able to earn and use Mighty Coins when opting in for deposit scheme.