As much we all hate delays, it is inevitable and we will take whatever it is to prevent it. Here are some of the factors that is affecting your order;
All our figurines are hand sculpted down to its tiniest details. While we emphasis on producing at its best quality, some materials throw a curveball to the way its used during production and it does not get pass through our quality controls. It is our top priority that you will received the item at its best.
Of course, you will be receiving your item in no time once it has completed production. For the most updated shipping quarter, you may view the shipping quarters/months HERE. As things progress, we'll be updating this page with more definitive information; especially as we move closer to the shipping period of your order.
You view the progress of the product that you have order please click HERE (Add link of product update)
During convention period and festive season, we get overwhelmed with orders! The usual processing duration may be subjected to change due to the large volume of order we are experiencing. We are definitely working doubly hard to have the process expedited.
After your product has been shipped, delay are likely to occur due to parcel being stuck at customs. It take time for the parcel to be cleared of custom/security checks and this depends on the local governing agency. To find out more about your parcel being held up at customs or tracking issues please refer to to HERE (insert tracking FAQ)